French speaking Customer Support Coordinator
Do you love to talk and enjoy solving customers’ problems? Is excellent customer service second-nature to you? Do you speak fluent French and English? Then you’ll be interested in this exciting opportunity in our Customer Services team. It’s certainly not your average customer support position and you’ll be working in an environment where your French language and customer service skills will make a real difference to our customers.
As a bilingual Customer Support Coordinator you’ll be the first point of contact for our customers. We are a franchise organisation and our customers, who are franchisees, stay with us for many years.
Using your outstanding communication, organisation and administration skills you’ll build strong rapport with our franchisees both in the UK and internationally. Our customer services team is an established, friendly and helpful team that will support you through your training to enable you to answer varied queries, respond to technical questions and resolve complaints. You’ll also be involved in customer related projects, where your skills and knowledge will help to drive improvements in all areas of the company.
You’re a people person, a skilled communicator who thrives on variety and you’ll have a real passion for exceptional customer service. You speak fluent French and English and whilst experience in a similar role will be advantageous, we are also happy to provide full training for recent bilingual graduates who demonstrate a natural flair for customer service.
What we can offer you
- Permanent contract of employment
- Excellent remuneration package commensurate with experience
- Hours of work Monday to Friday
- Companywide key skills training programme
- 25 days holiday plus bank holidays
- Non-contributory private health care
- Generous contributory pension scheme
- Life insurance at three times salary
- Employee assistance programme
- Childcare voucher scheme
- Generous staff purchase scheme
Screening for successful candidates will commence straight away so if you feel this could be your next role then don’t delay and apply NOW by completing the contact form and uploading your CV.
We are looking for an enthusiastic, self-motivated and proactive production or filling operative who enjoys working as part of a friendly and supportive team.